Since the late 1990’s, VUEWorks has diligently been evolving the web-based GIS solution for a growing number of local and state governments, utilities and commercial organizations. The enterprise performance asset management solution is used to track service requests, manage work and ensure assets are maintained into the future with considerations of risk and condition.

To reach a larger audience for VUEWorks users, DTS, the Makers of VUEWorks, has released a public facing Service Request Portal or 311 System. The seamless and integrated solution is used to allow the public to report issues in the community with ease. The solution can be used on any device, and is responsive in nature, so no matter where someone is, they can report an issue sighted into your system of record and know the status of progress.

A key feature of the system includes a simple interactive map that allows for a geofence. The drag and drop Esri-based map performs a reverse geocode that validates a user’s reported issue location with the service area and saves time for organization on the response – all agree, this is a good thing.
With a starting template, this best of class solution means no organization needs to recreate the wheel or build out with third party development costs. Additionally, the configuration is all done within VUEWorks, so the control remains with your organization, no need to hire a team of developers to tweak the black box. We know hot issues change and public issue reporting is a personal element to citizen or public engagement. To learn more about this exciting offering or request a personal demonstration, simply let us know by our contact page.