Just enter a name and/or a street address and press the Service Call button - VUEWorks will quickly center the map ready for you to enter the information
Service Call quickly zooms to the location of the call and automatically fills in information from the calling parcel for you
Service Call integrates with VUEWorks Work Order to provide a complete service call tracking system
Take control over calls coming in to your organization - use the reporting feature to create detailed or summary reports and track your activities over time
Print out a service call complete with work orders and a map showing the location of the issue
Utilize the power of GIS mapping to spot trends in service call requests
Set up permissions to control who can create, view, and administer Service Call features

Designed for staff who regularly answer calls, VUEWorks Service Call provides a fast, flexible, easy way to log, track, display and report calls from citizens. Simply enter a name or street address and Service Call will quickly center the map over the area of concern ready for the call taker to enter information from the caller. The great thing about entering information is that call takers can enter the data in either table or form views. Either way Service Call automatically remembers user preferences and opens up in the last used view every time.

Interested where calls came from over the past month? Completely integrated with the map interface, Service Call provides an easy way to highlight parcels or assets to illustrate where calls originated according to any criteria you choose ( filter by call type, department, issue, last month, last week, yesterday, today, etc).

Often times organizations find that they take in calls from different people reporting the same issue, but have no way to track these duplicate calls. VUEWorks Service Call solves this issue by providing a duplicate call button. Using your criteria it will find all calls taken within a specified time period and /or a specified radius of any other call - even if the issue was recorded differently. This is just one example how integration with a map can empower your organization.

Completely integrated within VUEWorks Core, Service Call is just one more example of the value that VUEWorks can bring to your organization. Contact VUEWorks today to arrange for a demonstration.

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